Dhaka Electric Supply Company Ltd. (DESCO) of Bangladesh has been providing services by giving electricity to million households, businesses and industries consumers of Dhaka City for the last 24 years. There are 24 Sales & Distribution Centers (S&D) are giving services to their valued customers.
A comprehensive web based customer service management system is an initiative by Dhaka Electric Supply Company Ltd. (DESCO) to automate New Electricity Connection, Consumer Meter Order, Bill and Electronic Payment Management, Information Management and Customer Service Account Management.
The system has automated online user registration, online application system of new connection, application tracking process, back-office approval process, load calculation, demand note issue process, SMS/E-mail notification, online help desk, video tutorial, consumer awareness program, consumer dashboard, online bill payment, pre-paid meter recharge, bill clearance certificate issue, complaint management etc.
The system integrated NID database of Election commission to verify applicant’s information during online new connection application, integrated ekPay payment gateway, 05 mobile financial systems (app & USSD) and 26 bank/branches to pay application fees bill, demand note bill, commercial bill and monthly electricity bill online. The system also integrated BIDA One-Stop Service online platform to receive new connection application from different local & foreign investors.
This system has installed at DESCO central data center. More than Eight hundred (800) users are using the system from their twenty four (24) Sales & Distribution Centers (S&D).