Portfolio

Online Customer Service Management System of DESCO

A comprehensive web based customer service management system is an initiative by Dhaka Electric Supply Company Ltd. (DESCO) to automate New Electricity Connection Management, Consumer Meter Order Management, Bill and Electronic Payment Management, Information Management and Customer Service Account Management.
Dhaka Electric Supply Company Limited
  • Operating System: Linux, Android, iOS
  • Application Development Tools: Java (J2EE with Spring MVC)
  • Mobile App Development Environment: Android Studio and Xcode
  • Database: Oracle 12c R2
  • Reporting Tools: BIRT
  • Browser: All Major Browsers/any html5 supported Browsers

Major Modules

New Connection Management

This module has automated the work processes of application submission for new connection (LT & HT), application re-submission for new connection, application submission for load change, application tracking, load sanction/distribution, demand note preparation & solar inspection, CMO issue and work done etc.

Information Management

This module has automated the work processes of load calculator, share holding position, corporate disclosure information, price sensitive information, share related contact, financial reports, annual reports, awareness program, video tutorials, process flows, citizen charter, service offices, acts/policies, FAQs and contact Us etc.

Bill & Payment Management

This module has automated the work processes of application fees payment for new connection, demand note fees payment for new connection, application fees payment for commercial service, material/fees payment for commercial service, monthly electricity bill payment (postpaid) and meter recharge (prepaid) etc.

Customer Service Account Management

This module has automated the work processes of load change, service drop change, meter change, meter inspection, meter test, meter shift, ownership change, tariff change, bill correction, address correction, name/mobile/e-mail correction, shutdown (DC), shutdown withdraw (RC), disconnection/reconnection, card issue, transformer rent, bill clearance, refund and account close etc.

Project Details

Dhaka Electric Supply Company Ltd. (DESCO) of Bangladesh has been providing services by giving electricity to million households, businesses and industries consumers of Dhaka City for the last 24 years. There are 24 Sales & Distribution Centers (S&D) are giving services to their valued customers.

A comprehensive web based customer service management system is an initiative by Dhaka Electric Supply Company Ltd. (DESCO) to automate New Electricity Connection, Consumer Meter Order, Bill and Electronic Payment Management, Information Management and Customer Service Account Management.

The system has automated online user registration, online application system of new connection, application tracking process, back-office approval process, load calculation, demand note issue process, SMS/E-mail notification, online help desk, video tutorial, consumer awareness program, consumer dashboard, online bill payment, pre-paid meter recharge, bill clearance certificate issue, complaint management etc.

The system integrated NID database of Election commission to verify applicant’s information during online new connection application, integrated ekPay payment gateway, 05 mobile financial systems (app & USSD) and 26 bank/branches to pay application fees bill, demand note bill, commercial bill and monthly electricity bill online. The system also integrated BIDA One-Stop Service online platform to receive new connection application from different local & foreign investors.

This system has installed at DESCO central data center. More than Eight hundred (800) users are using the system from their twenty four (24) Sales & Distribution Centers (S&D).

MAJOR FEATURES

Major Benefits