The Integrated Centralized Billing System (ICBS) has been successfully implemented in 415 PBS offices under 53 Palli Bidyut Samities. The system manages consumer services, billing, collection, and accounting activities for over 26 million consumers.

Consumers can apply online for new electricity connections and pay bills through multiple channels, including banks, mobile financial services, and PBS cash counters. The system is currently accessed by over 17,115 users via VPN from the BREB central data center.

The software has been implemented by the BREB implementation team in collaboration with Team TechnoVista, who provided comprehensive training and continuous operational support to all categories of users across the 415 PBS offices under 53 Palli Bidyut Samities.

To date, ICBS has processed over 6.99 Lac new electricity connections and resolved more than 10.3 Lac consumer complaints and service requests. Implementation activities for 217+ additional offices under 27 PBSs are currently ongoing.