The Integrated Centralized Billing System (ICBS) has been successfully implemented in 362 PBS offices under 45 Palli Bidyut Samities. The system manages consumer services, billing, collection, and accounting activities for over 22 million consumers.

Consumers can apply online for new electricity connections and pay bills through multiple channels, including banks, mobile financial services, and PBS cash counters. The system is currently accessed by over 14,000 users via VPN from the BREB central data center.

The software has been implemented by the BREB implementation team in collaboration with Team TechnoVista, who provided comprehensive training and continuous operational support to all categories of users across the 362 PBS offices under 45 Palli Bidyut Samities.

To date, ICBS has processed over 4,65,966 new electricity connections and resolved more than 7,70,833 consumer complaints and service requests. Implementation activities for 300+ additional offices under 35 PBSs are currently ongoing.